FAQs • Everett Transit, WA • CivicEngage

Where is the Community Transit customer service office?: Community Transit refers to their customer service office as the RideStore. It is located at 16108 Ash Way Suite 104, Lynnwood, WA, 98087, near the Ash Way Park & Ride. Contact them at 425-353-RIDE (7433) or 800-562-1375.

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General

1. I'm standing at a bus stop. When does the next bus arrive?: Using your phone, you can access our ETA system for next bus arrival information. Call or text your bus stop number to 425-312-6329. The system will send you the next bus arrival information directly to your phone.

2. I left something on an Everett Transit bus. How do I get it back?: If you believe you left an item on an Everett Transit bus, please contact our Customer Service office at 425-257-7773. The office is located at Everett Station, 3201 Smith Ave., Everett, WA, 98201 and is open Monday through Friday from 7:30 a.m. - 6:30 p.m. (closed weekends and major holidays).

3. How do I get a reduced fare card?: You must complete the Regional Reduced Fare Permit (RRFP) application and return it to a transit customer service office. Customer service staff at Everett Station and at the Lynnwood Transit Center can process the applications. The RRFP applications also require: - proof of disability that meets the eligibility criteria or proof that you are at least 65 years of age - valid ID - $3 card issuance fee Learn more -
Regional Reduced Fare Permit

4. Where is the Community Transit customer service office?: Community Transit refers to their customer service office as the RideStore. It is located at 16108 Ash Way Suite 104, Lynnwood, WA, 98087, near the Ash Way Park & Ride. Contact them at 425-353-RIDE (7433) or 800-562-1375.

5. Are animals allowed on Everett Transit buses?: Everett Transit allows animals on the bus. Please be courteous and do not allow your animals to disturb other customers. Pets must be kept on your lap or on the floor of the bus; animals may not occupy a customer seat. Dogs must be on a leash and have a muzzle that covers the mouth and is secured behind the head. Owners must control their animals at all times and clean up after them. Except for dogs, all animals must be in an approved carrier. Animals not in an approved carrier will not be allowed on the bus. Service or guide animals are allowed on all Everett Transit buses. Under the Americans with Disabilities Act (ADA), service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls.

6. What routes can I take to get to Everett Community College?: Everett Transit Routes 4, 5, 7 and 29 all serve Everett Community College. In addition, Community Transit Routes 201 and 202 and Skagit Transit Route 90X all serve the bus stop on Broadway Avenue at Tower which is right next to the college.

7. How do I get to Everett Station?: When taking the bus, there are many ways to get to Everett Station. All Everett Transit routes serve Everett Station, with the exceptions being Route 2 and Route 12. Refer to our bus schedule book or system map to see which route is closest to you.

8. How do I get to Everett Mall?: You have many options when planning a trip to Everett Mall. Depending on where you need to be picked up, you can choose from ET Routes 2, 7, 12, or 29.

9. How do I get to Downtown Seattle?: From Everett Station or the South Everett Freeway Station you should board Sound Transit's Route 510 or 512. Additionally, Sound Transit's Route 513 serves stops at Evergreen and 79th and the Eastmont Park and Ride between 5 a.m. and 8:30 a.m. You can use the regional trip planner on this site to help you plan your trips to and from Seattle.

10. How do I get to Boeing (Everett)?: Everett Transit's Route 3, 8, 12, and 18 all stop at or next to the Seaway Transit Center (TC); located near the Boeing Everett plant. From Seaway TC, there are multiple services available to complete your trip to Boeing. Please refer to the regional trip planner, found here for specific trip planning assistance.

11. How do I get to the Social Security office?: The Social Security office is located at 3809 Broadway in Everett. If travelling by bus, you will want to take Everett Transit Route 8 which serves the bus stop at Broadway Avenue and 38th.

12. How do I get a transfer?: Transfers are included for those who pay fare with an ORCA card and are valid for two hours from the time fare is paid. When transferring, you only pay the difference if the new fare is higher than the fare already paid. Agencies that accept ORCA include: Everett Transit, Community Transit, Sound Transit, Kitsap Transit, Pierce Transit and King County Metro.

13. Why are there so many different types of buses at Everett Station?: Similar to how a person may fly to one airport and transfer planes to reach a destination, Everett Station serves as a key transportation hub for passengers traveling within Snohomish County or beyond. From the Everett Station a customer can connect to service and travel elsewhere in Everett, visit other cities within the county, ride to Seattle or Skagit County, and even board Amtrak or Greyhound for service well beyond the Puget Sound region. Everett Station is currently served by Everett Transit, Community Transit, Sound Transit, Skagit Transit, Amtrak, Greyhound, and taxi services.